Privacy Policy

1. Who this policy covers

Local Legends Consulting LLC, doing business as StudioLife ("StudioLife," "we," "us" or "our"), provides software that instructors and studios ("Customers") use to manage clients, bookings and payments. This policy applies to information we collect through our website, the StudioLife app and our communications. It covers visitors to our website, Customers and their teammates, and clients and parents who use a client portal.

2. Customer data: our role

When a Customer adds information about their clients, families, leads or teammates to StudioLife ("Customer Data"), the Customer controls that information and decides how it is used. StudioLife processes Customer Data only on the Customer's behalf to provide the Service. If you are a client of an instructor using StudioLife and have questions about your information, please contact that instructor directly. We will help Customers respond to such requests where required.

3. Information we collect

Information you give us: name, email, phone, business name, logo, address, time zone, account credentials, support messages and contact form submissions.

Customer Data: client and lead profiles, parent or guardian details, schedules, attendance, notes, goals, invoices, memberships, packages, timecards and messages entered by Customers or their clients.

Payment information: payments are processed by Stripe. We receive transaction details such as amount, status and the last digits of a card, but we never store full card numbers.

Automatically collected information: device and browser type, IP address, pages viewed, approximate location, referring pages, and timestamps. We use anonymous counts to understand website visits.

Information from others: teammates or instructors who invite you, payment providers, and calendar services you connect.

4. How we use information

• Provide, operate, maintain and secure the Service
• Create and manage accounts and verify identity
• Process payments, platform fees and refunds
• Send booking, invoice, account and security messages
• Respond to support requests, bug reports and feature requests
• Monitor usage, fix problems and improve features
• Send product updates and marketing, which you can opt out of
• Prevent fraud and abuse, enforce our Terms and meet legal obligations

5. How we share information

We do not sell personal information. We share information only:

• With service providers who help us run StudioLife, such as hosting, database, email delivery and payment processing, under contracts that limit their use of the data
• Between a Customer and the clients, parents and teammates they authorize in the app
• When required by law, court order or to protect the rights, property or safety of StudioLife, our users or others
• As part of a merger, acquisition, financing or sale of assets, subject to this policy
• With your consent or at your direction

SMS information and consent: When you opt in to StudioLife customer-support texts, we collect your mobile number, opt-in choice, consent date and time, and the disclosure you agreed to. We use this information to document your permission, send the enrollment confirmation and customer-support texts, and honor opt-out requests. Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their marketing purposes. We may share the information needed to deliver texts with messaging service providers, such as Twilio, solely to operate the messaging service, not for their own marketing. StudioLife support-text consent does not authorize marketing or upgrade offers.

6. Cookies and similar technologies

We use browser storage and cookies to keep you signed in, remember preferences such as dashboard shortcuts, approve punch clock devices and measure website traffic. You can clear these through your browser settings, though some features may stop working.

7. Data retention

We keep account information while your account is active and as needed to provide the Service. After cancellation, we may retain information for a reasonable period to allow reactivation, and longer where needed for legal, tax, accounting, dispute or fraud prevention purposes. Customers can delete Customer Data from the app or ask us to delete it.

8. Security

We use industry standard safeguards, including encrypted connections, access controls that restrict each user to their own records, and payment handling through a PCI compliant provider. No system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials safe.

9. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or limit certain processing. You can update most details in the app. To make a request, email info@studiolife.io. We may need to verify your identity before acting. You can unsubscribe from marketing emails at any time using the link in the email; we may still send account and transaction messages.

10. US state privacy rights

Residents of California, Florida and other states with privacy laws may have additional rights. We do not sell personal information or share it for cross-context behavioral advertising. We will not discriminate against you for exercising your privacy rights.

11. Children

StudioLife is not directed at children under 13, and children may not create accounts. Customers may store information about minor clients only with the consent of a parent or guardian, and parents manage minors' information through the family portal.

12. International users

StudioLife is based in the United States, and information is processed in the United States and other countries where our service providers operate. By using the Service you understand your information will be transferred to these locations.

13. Changes to this policy

We may update this policy from time to time. We will post the new version here with an updated date, and notify you of material changes by email or in the app.

14. Contact us

Local Legends Consulting LLC, doing business as StudioLife. Questions or requests about privacy? Email info@studiolife.io.