FAQ
Frequently Asked Questions
Quick answers about StudioLife plans, payments, booking, clients and team features.
Is there a free plan?
Yes. Free includes up to 10 clients and lets you charge clients and get paid.
Which plan lets me add teammates?
Only the Team plan. Free and Premium are for a single owner instructor.
What does card processing cost?
4.9% + $0.55 per transaction on Free and 3.9% + $0.55 on Premium and Team, including Stripe fees.
How do I cancel?
Cancel anytime from the Profile section in the app. No notice needed.
Can clients book sessions themselves?
Yes. Each client gets a branded portal where they can request sessions from your open availability, choose which package to use a credit from, and bring a friend. You approve requests right from your Dashboard.
How do memberships and packages work?
Create membership and package types in Settings. When a client attends a session, a credit is used automatically, and you can see how many sessions each client has left at any time.
What happens when a client runs out of credits?
StudioLife lets them know they can buy a new package or pay your Drop In Rate. A client is never charged both a credit and a drop in fee for the same session.
Can I run group classes?
Yes. Set up Class Types, schedule recurring classes on the calendar, and share a unique booking link for each class date. Every class has its own attendee list for check in.
How does check in work?
The Dashboard shows a Check In button when a class or session starts within 30 minutes. Open it to check in each attendee one at a time, or mark a No Show, which uses a credit.
Will I know when someone is coming for the first time?
Yes. First timers get a red marker on the attendee list, and your Dashboard lists today's and tomorrow's first timers so you can send them a reminder.
Can I send recurring invoices?
Yes. Memberships can bill on a schedule, and the Invoices page shows what is past due and for how many days. Clients can pay balances and download their invoices from their portal.
Can I manage leads, not just clients?
Yes. Leads have their own page with sources, call notes and full contact history. Tap a phone number to call, then log a timestamped note. You can also upload leads in bulk from a CSV file.
Does StudioLife have a referral program?
Yes. Create Referral Campaigns with start and end dates. Clients share their link from the portal, and rewards are applied automatically when the referred friend attends.
Can parents manage their kids' accounts?
Yes. A parent can link several children to one family account to book sessions, view notes and goals, and pay invoices for each child.
Does it sync with my calendar?
Yes. Subscribe to your StudioLife calendar feed in Google Calendar, Apple Calendar or Outlook so your sessions show up alongside everything else.
Can I block off vacations and travel time?
Yes. Add vacation and time off dates, plus buffers between sessions for travel, and StudioLife keeps those times out of client booking.
What reports are included?
Reports cover finance, attendance, marketing and sales, including monthly revenue, utilization, lead sources, call activity and first timer close rates. Every report has date filters and totals.
Can my team clock in and out?
On the Team plan, instructors clock in with a four digit code on devices you approve, and their hours go to timesheets you can review. Instructors can request edits, which you approve.
Can I sell products in person?
Yes. Use the POS button on your Dashboard to sell products like apparel or supplements, with prices set in Settings.
How do I get help?
Search the Knowledge Center or email info@studiolife.io.