Client portal
Leave session notes or request a cancellation
Communicate about a specific appointment and track the instructor’s decision.
For clients1 min read
Open the exact session
Select the appointment from upcoming sessions and confirm its client, date and time. Client notes attach to that appointment and are visible to the instructor; they are not private journal entries. Do not use a note as a substitute for a formal cancellation request.
Send a note or request
- Enter a clear appointment note and save it.
- For cancellation, use the Cancel Request action if available under the instructor’s rules.
- For a reschedule, use the offered request flow and review available slots.
- Check the pending state and wait for approval or decline.
- Verify the appointment’s final status before assuming the calendar has changed.
Rules and notifications
The instructor receives notifications for client appointment notes and request workflows. Cancellation/rescheduling depends on configured rules and owner approval. A No Show consumes the appointment’s credit cost; requesting cancellation does not automatically convert a missed appointment into a free one.