Client portal
Request a Session in the client portal
Use the three-step request and select the correct credit source.
For clients1 min read
Select the client first
In Book a Session, select the client/child receiving service and use Request a Session to open the three-step popup. Upcoming sessions are in a collapsible section. Overview shows a weekly upcoming-session calendar without owner filters.
Complete the request
- Choose the Session Type and review the offered dates/times.
- Select Choose Package to Deduct Session From when using credits.
- Review the request details and any Bring a Friend choice.
- Submit and check the pending request/confirmation state.
- Wait for the instructor’s decision when approval is required.
Why a slot or package may be missing
Slots follow the business time zone, instructor availability, buffers, time off and booking rules. Eligible credits must be paid, unexpired and available for that type. Without eligible credits, review a plan purchase or the offered Drop In Rate instead of assuming a request guarantees a free session.