Review policies, agreements and email messages

Policies and agreements

Review business policies in Settings and membership agreement/liability-waiver defaults in the relevant setup flow. The client portal Policies area displays the business’s configured policy information. Legal defaults require your review and may need a qualified professional; they do not guarantee compliance with recurring-membership or liability laws.

Edit message wording

1. Open Settings → Email Domain and Messages.
2. Review the approval, cancellation and account-action email text that is editable.
3. Change wording while retaining clear transaction/request context.
4. Use reset controls if you want to return to the defaults.
5. Save and review the affected customer workflow.

Sending and delivery

StudioLife uses its managed noreply@notify.thecoachkit.io sender, not an owner-supplied preferred sender. A completed request action and email inbox delivery are different signals. Recipients come from trusted client/request records; changing wording must not be used to send unrelated messages or campaign email blasts.