Cancel, freeze or change a client membership

Open the enrollment menu

From a client profile, find the active membership and open its action dropdown. View Documents and Membership details let you inspect signed terms, start date, invoices and history before making changes. Edit Membership Price applies through the enrollment workflow rather than silently rewriting the type for everyone.

Cancellation and freeze

1. For cancellation, choose a cancellation date and reason; add optional owner notes.
2. Review the next charge date and paid-through access before confirming.
3. For a freeze, review the requested dates and approve through the membership workflow.
4. After saving, reopen the enrollment to verify status and dates.

What changes mean

An approved freeze pauses billing and booking access and extends relevant renewal/expiry dates by the frozen period. Overlapping freezes are not accepted. Cancellation stops future billing according to the saved terms; previously paid access remains through the paid period. Client requests need owner approval, and cancelling a client membership is different from cancelling the business’s StudioLife account.