Account & troubleshooting
Cancel or downgrade your StudioLife business account
Understand the retention offer, free downgrade and account deactivation choices.
Start in Profile
Open the account Danger Zone from Profile. Review the displayed last date of paid access and the warning before proceeding. This affects the business’s StudioLife account, not a client’s membership or an individual session cancellation.
The retention offer
Consider a bribe to stay opens a separate offer screen. Paid subscribers can accept two free months once within a rolling 12-month cycle. A second request in that cycle receives one final offer of two months at 50% off; no third offer is available. Processing fees still apply. Offers begin with the applicable next renewal, and normal pricing resumes afterward. Only Accept applies the offer. Decline continues to the two cancellation choices without applying it.
Choose how to leave
The cancellation choices are Downgrade to Free, retaining the applicable Free-plan access including Payments, or Deactivate. Deactivation requires a five-second confirmation hold. Logging in supports reactivation. Check the account result and confirmation email; account subscription billing effects depend on the billing integration being active.