Account & troubleshooting
Manage sign-in email and account access
Use your own account and the correct invitation or business context.
For all readers1 min read
Use the right entry point
Owners sign in through the StudioLife sign-in screen. Clients and teammates should use the invitation for their existing relationship. Creating a new business is not a fix for a client or employee invitation problem. Account permissions come from the authorized relationship, not the name you type into a profile.
Update sign-in details
Owners use Profile → Update Sign-In Email for the verified email-change workflow. Follow the confirmation prompts and check the intended inbox. Profile contact information, client contact emails and the account’s verified sign-in email are distinct; editing a client email does not necessarily change the account login.
If access looks wrong
- Confirm which account is signed in.
- Check whether you entered from a client, teammate or owner link.
- For employees, ask the owner to review the invitation and permissions.
- For clients, ask the instructor to resend the correct portal invitation.
- Sign out on shared devices when finished and never share passwords.